We’ve gotten a number of support tickets regarding players’ account IDs and where they are found. These IDs are used by Coral for tracking purposes, rather than user/screen names, so when it appears that a player isn’t generating stats, make sure that their Coral tracker is represented by a number that starts with 2008xxxxx. If it is anything else, then it is an invalid tracker.
Ask the player to find their account ID by using the following steps.
The player can find his account number by logging into the Coral site (not client).
Then click on ‘Account’ from the main page:
From there, click on ‘Update Details’:
Go to ‘Personal Details in the sub-navigation, as below:
The Account ID is here:
Once we have this information, we can easily check tracking and correct the tracker in the player’s profile page