Dealing with the Dreaded Cranky Customer

Posted in Blog by admin

A few days ago, a co-worker asked me what my strategy was in handling the really disgruntled customers. You know the type, the players that, at times, submit some really angry, downright nasty support tickets and emails. I feel that one thing that helps me manage, is recognizing that the majority of the time our… Read more »

SEO Presentation

Posted in Blog by admin

I attended a talk last week and two of the speakers were SEO consultants from Distilled, a company with close ties to SEO Moz. The following are some of the ideas presented in that talk. It is by no means comprehensive, but contains some of the more relevant points. Page Title The page title appears… Read more »

5 Reasons to Use YouTube to Host Videos

Posted in Blog by admin

Displaying videos on websites has always been tricky and can quickly become frustrating when you’re trying to make them work in all browsers. One of the easiest ways to avoid the headaches of hosting and embedding issues is to use YouTube (or others, such as Vimeo). Here are 5 reasons why: Ease of Use Upload… Read more »